Protect clinical time
Reduce staff time spent locating vehicles, coordinating long-distance movement, or accompanying non-medical transfers.
Measure: staff hours and pickup responseFor healthcare and behavioral health providers
Keep care moving when transportation becomes the barrier.
Aquila supports hospitals, crisis centers, treatment providers, residential programs, and care-coordination teams with dependable non-ambulance transportation from referral through confirmed handoff.
One accountable pathwayReferral • coordination • transport • handoff
24/7 coordinationContinuous operational support
Confirmed handoffsReceiving acceptance documented
Flexible capacityLocal and long-distance movements
Visible performanceMilestones, exceptions, and KPIs
Built around provider realities
Transportation should support the care plan—not interrupt it.
Aquila takes ownership of the transportation workflow so clinical, admissions, discharge, and placement teams can remain focused on their primary responsibilities.
Support bed flow
Coordinate timely discharges, placements, admissions, and step-up or step-down transitions with receiving confirmation.
Measure: preventable delay and completionReduce failed transitions
Verify destination acceptance, transport authority, timing, mobility needs, belongings, and assignment requirements before departure.
Measure: exceptions and unsuccessful handoffsExtend geographic reach
Use regional operations, route planning, redundant dispatch, and scalable resources for rural and long-distance placements.
Measure: distance, coverage, and availabilityA clear referral pathway
What your team can expect.
Every program begins with defined responsibilities, authorized communication channels, service boundaries, and escalation procedures.
View the Complete JourneySubmitAuthorized referral and general service need
VerifyAuthority, destination, readiness, and acceptance
CoordinateVehicle, personnel, ETA, and facility communication
CompleteMonitored journey and documented handoff
Configurable provider support
Designed around the continuum of care.
Services are implemented according to applicable law, clinical boundaries, contract requirements, payer rules, passenger needs, and local operating conditions.
The right level of care
Specialty transport is not ambulance service.
Aquila Specialty Transport provides non-emergency transportation for passengers who can be safely served without ambulance-level medical monitoring or intervention. Emergencies and medically unstable conditions require 911 or the appropriate licensed medical resource.
Provider implementation defines:
- Eligibility and exclusion criteria
- Clinical and mobility boundaries
- Authorization and documentation
- Staffing and vehicle configuration
- Escalation and emergency procedures