Initiate a referral
Authorized users can submit required service, destination, legal-status, risk, clearance, and scheduling information through the secure Partner Portal.
Telephone intake remains available 24/7.Facility and agency partnerships
A transportation partner built around your system of care.
Aquila designs behavioral health and specialty transportation programs around referral pathways, geography, passenger populations, service levels, technology, reporting obligations, and the realities of each partner’s operating environment—from the first referral through ongoing performance review.
24/7 coordination
Redundant dispatch centers
Regional operations
Multi-state infrastructure
Configurable programs
Dedicated or shared capacity
Measurable delivery
Reporting and KPI oversight
Coordinated care transitions
Built around the responsibilities on both sides of every handoff.
Aquila works directly with authorized partners to reduce uncertainty, protect continuity, and establish clear operational expectations before service begins.
Partnership philosophy
An extension of your care and operating team.
A transportation program must fit the system it serves. Aquila coordinates directly with clinical teams, referral sources, courts, crisis systems, receiving facilities, law enforcement, and program administrators to reduce uncertainty at every handoff.
We combine compassionate passenger interaction with disciplined operating controls so partners receive both a humane service experience and the documentation, responsiveness, and accountability expected of a critical contractor.
Working with Aquila
One place to request, monitor, and manage transportation.
ResponderShield Nexus (RSN) connects authorized partner users with Aquila's 24/7 dispatch operation while preserving direct human communication. Access and visibility are configured around each organization's responsibilities and agreement.
Resolve questions quickly
Partners can respond to correction requests, review acceptance or rejection information, communicate with Aquila, and receive assignment or ETA updates.
Technology supports—not replaces—dispatch.Maintain appropriate visibility
Authorized users can follow referral and transport status, milestones, delays, exceptions, arrival, handoff, and documented completion.
Access is limited by organization and role.Understand service performance
Program administrators can review contract-defined KPIs, volume, reliability, quality information, audit history, trends, and corrective-action follow-up.
Reporting is configured to the agreement.Who we support
Partnership models for the full behavioral health continuum.
Each program is configured to the authority, workflow, funding source, population, geography, and performance expectations of the partner.
Behavioral Health and Substance-Use Providers
Admissions, crisis-center movements, residential placements, step-up and step-down transitions, recovery transportation, and continuity-of-care support.
Explore provider support →Hospitals and Healthcare Systems
Non-ambulance discharge, transfer, placement, and behavioral health transportation that supports bed flow, care management, and receiving coordination.
View the provider pathway →State and Local Government
Regional or statewide programs with contract governance, implementation controls, performance standards, audit-ready records, and public accountability.
988 and Crisis Response Systems
Integrated referral intake, resource assignment, ETA communication, crisis receiving coordination, and transportation status visibility.
Courts and Competency Programs
Competency evaluation and restoration transportation, legal-document verification, chain-of-custody procedures, and documented transfers.
Law-Enforcement Agencies
Civilian transportation that reduces officer time committed to long-distance behavioral health movements while preserving lawful authority and safe transfers.
Community and Human-Service Organizations
Transportation models supporting youth, older adults, housing, recovery, disability, rural access, and other vulnerable or underserved populations.
Managed Care and Payer Programs
Eligible service models structured around authorization, network, credentialing, billing, utilization, documentation, and quality requirements.
Operational value
Capacity returned to the work only your team can do.
A specialized transportation partner takes ownership of coordination, movement, monitoring, handoff, and documentation—helping public and healthcare organizations protect scarce internal resources.
Law enforcement
Extended officer transport time
Operational outcome
Officers return to public-safety duties sooner.
Aquila assumes authorized civilian transportation while agencies retain appropriate legal and safety oversight.
Officer timeTransfer durationCompleted handoffs
Hospitals
Clinical staff diverted to transportation
Operational outcome
Care teams remain focused on patients and throughput.
Coordinated pickup and receiving confirmation support discharge planning, placement movement, and bed availability.
Pickup responsePreventable delayArrival confirmation
Behavioral health
Admissions disrupted by transport gaps
Operational outcome
Care transitions become more predictable.
Referral verification, status updates, exception management, and confirmed handoffs reduce uncertainty between facilities.
Assignment timeETA accuracyCompletion rate
Regional systems
Rural and long-distance access barriers
Operational outcome
Specialized capacity extends beyond urban centers.
Regional staging, route planning, redundant dispatch, and scalable resources support difficult service geographies.
Coverage areaDistance servedRural response
Program administration
Fragmented records and limited visibility
Operational outcome
Performance is visible, reviewable, and actionable.
Time-stamped milestones, incident workflows, KPI reporting, and service-verification records support oversight and audit readiness.
KPI trendsExceptionsCorrective actions
Program flexibility
Built around demand—not forced into a generic transportation model.
- Dedicated units and personnel for defined service areas
- Shared regional capacity for variable or lower-volume demand
- Scheduled, on-demand, urgent, and surge transportation
- Single- and two-person staffing configurations
- Secured, non-secured, SUV, van, and accessible vehicle options
- Urban, rural, frontier, and long-distance coverage strategies
- Prime-contractor or controlled subcontractor models where approved
- Pilot programs, phased implementation, and scalable expansion
Implementation
From contract award to tested operational readiness.
Aquila uses a controlled implementation process with accountable workstreams, documented acceptance criteria, and joint readiness reviews.
Validate Requirements
Confirm service areas, referral sources, volumes, response standards, passenger populations, reporting, and regulatory obligations.
Design the Model
Establish staffing, fleet, staging, dispatch, escalation, supervision, technology, and continuity strategies.
Recruit and Qualify
Assign leadership, hire or transfer personnel, complete screening, training, competency validation, and field preparation.
Configure Systems
Build referral workflows, user access, dispatch rules, forms, notifications, reports, dashboards, and data protections.
Test Readiness
Conduct tabletop exercises, test referrals, communications checks, route validation, incident simulations, and partner acceptance review.
Launch and Stabilize
Use heightened monitoring, daily performance review, rapid issue correction, and structured partner communication after go-live.
Referral and dispatch integration
One coordinated record from referral through documented completion.
Aquila’s redundant Denver and Nashville dispatch centers operate 24/7/365 and share RSN-supported operational visibility. They can support one another during demand spikes, weather events, evacuations, staffing disruptions, or technology issues.
Discuss Referral Integration- Secure Partner Portal and 24/7 telephone referral intake
- Authorization and required-information verification
- Destination acceptance confirmation
- Resource assignment, status notifications, and ETA communication
- Continuous communication with Transport Specialists
- Delay, refusal, cancellation, and failed-transport management
- Escalation and serious-incident notification
- Confirmed arrival, handoff, and final disposition
24/7/365 coordination
Redundant 24/7 dispatch centers in Denver and Nashville
Technology and visibility
Operational data that supports real decisions.
ResponderShield Nexus and related Aquila systems support live operational visibility, dispatch communication, documentation, GPS-informed oversight, AI-assisted summaries, KPI dashboards, incident review, and client reporting.
Technology supports—not replaces—trained judgment, supervisory accountability, and direct communication with referring and receiving partners.
Explore Technology & TransparencyPerformance management
Measured across access, reliability, safety, and experience.
Metrics are tailored to each agreement and supported by defined ownership, review cadence, corrective-action procedures, and source documentation.
Access and Responsiveness
Referral availability, answer times, assignment times, pickup response, ETA accuracy, geographic coverage, and rural performance.
Reliability and Completion
Completed transports, cancellations, refusals, failed transports, preventable delays, vehicle availability, and staffing compliance.
Safety and Quality
Injuries, accidents, elopements, restraint use, law-enforcement involvement, complaints, grievances, and corrective actions.
Workforce Readiness
Training compliance, credential status, background-screening completion, continuing education, supervision, and turnover.
Partner Experience
Communication quality, facility handoffs, issue resolution, service feedback, and recurring operational concerns.
Data Integrity
Complete time stamps, accurate mileage, required fields, timely reports, audit support, and record-retention compliance.
Governance
Clear accountability when something changes.
Programs receive defined operational ownership, escalation pathways, incident-notification rules, performance reviews, and corrective-action procedures.
- Named program and operational leadership
- Routine service and performance meetings
- Serious-incident notification and written follow-up
- Complaint and grievance tracking
- Root-cause review and corrective-action management
- Policy, training, dispatch, vehicle, and transport record retention
- Audit, investigation, and regulatory cooperation
Regional continuity
Prepared for distance, weather, surge demand, and disruption.
Aquila’s multi-state infrastructure supports cross-region coordination, backup dispatch, fleet substitution, supervisor escalation, staffing contingencies, severe-weather planning, and controlled service recovery.
For rural and frontier programs, we combine demand analysis, staged resources, flexible scheduling, long-distance planning, and partner communication rather than applying metropolitan assumptions to low-density communities.
Explore Regional CapabilityCommon partnership questions
Planning a transportation program.
Can Aquila provide a dedicated program?
Yes. Depending on scope and agreement, Aquila can establish dedicated personnel, vehicles, supervision, intake procedures, reporting, and regional capacity. Shared-resource models are also available for lower or variable demand.
Can Aquila support rural and long-distance transportation?
Yes. Rural planning may include staged resources, flexible staffing, long-distance route controls, weather contingencies, receiving-facility confirmation, and alternative coverage strategies.
Can Aquila integrate with an existing referral process?
Yes. We can configure telephone, electronic, facility-specific, or system-integrated workflows subject to technical, privacy, authorization, and contractual requirements.
Does Aquila provide program reporting?
Yes. Reporting can include referral activity, response performance, completion outcomes, mileage, safety events, workforce compliance, complaints, and other contract-defined indicators.
Can our organization submit referrals online?
Yes. Authorized users can submit and manage referrals through the secure RSN Partner Portal when portal access is included in the program. Aquila's 24/7 dispatch centers also accept telephone referrals.
Do all referral sources have to use the Partner Portal?
No. Portal participation is optional. Organizations that prefer direct coordination can contact Aquila dispatch, and trained personnel will enter and manage the referral in RSN.
Who can see our organization's referrals and transport information?
Partner access is restricted by organization and role. Users receive only the referral, trip, reporting, or administrative visibility authorized for their responsibilities and agreement.
Can RSN connect with our existing systems?
RSN is integration capable. API, SSO, EHR-related, billing, claims, and other connections are evaluated program by program and require appropriate scoping, security review, configuration, partner participation, and testing.