Technology & transparency

One operating picture from referral through documented completion.

ResponderShield Nexus (RSN) connects authorized partners and Aquila teams across referral intake, operational review, dispatch, transportation, handoff, quality assurance, and performance reporting.

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RSNPartnersDispatchFieldQuality

Authorized partner workflow

A clear, repeatable way to request and follow transportation.

Program access and available functions are configured around the agreement, organization, user role, referral authority, information needs, and operating workflow.

01ReferSubmit an authorized referral through the secure Partner Portal or contact 24/7 dispatch.

02ReviewConfirm authority, destination acceptance, service needs, readiness, and risk factors.

03AssignCoordinate appropriate personnel, vehicle, transport configuration, and estimated arrival.

04MonitorMaintain operational visibility and provide authorized status, milestone, delay, and exception updates.

05ConfirmDocument receiving acceptance, handoff, completion, and final disposition.

06ImproveUse service records, audit history, trends, KPIs, and quality review to strengthen performance.

Operational today

Technology that supports action—not another passive dashboard.

RSN brings together the information needed by dispatch, supervisors, field teams, program managers, and authorized partners throughout the transport lifecycle.

Referral managementClient-created and dispatcher-entered referrals, authorization controls, required service details, corrections, cancellations, and visible dispositions

Review & assignmentService-area, effective-date, clearance, risk, crew, vehicle, and resource review before assignment

Live coordinationGPS-informed operational oversight, transport milestones, dispatch communication, status notifications, and appropriate partner visibility

Exception controlDelay, cancellation, refusal, incident, escalation, correction, rejection, and supervisory follow-up workflows

Documentation & auditTime-stamped activity, mileage, handoffs, service verification, organizational access history, and completion records

Performance & qualityKPI dashboards, qualification controls, trends, QA review, AI-assisted operational summaries, and client-ready reporting

Enterprise access and security

Controlled access. Reviewable activity. Resilient operations.

RSN supports healthcare and public-sector workflows with configurable safeguards, client-specific separation, durable records, and operational continuity.

Identity

Multifactor authentication

MFA strengthens account access. Enterprise identity requirements, including SSO, can be evaluated for the applicable partner environment.

Segmentation

Organization- and role-based access

Partner users are restricted to their organization's authorized referrals, transport records, live trip information, and permitted administrative functions.

Accountability

Comprehensive audit history

User and system activity is recorded for review. Appropriate audit information can also be made visible to authorized client administrators.

Protection

Encryption and secure hosting

Information is protected through supported encryption and hosted-system safeguards, with controls aligned to program requirements.

Continuity

Backup and disaster recovery

Documented backup, recovery, and continuity procedures support access to essential operating records and functions.

Assurance

Continuous security review

Daily security testing supports vulnerability identification, remediation, and continued attention to the platform's security posture.

Healthcare-ready contracting and retentionBusiness Associate Agreement requirements are addressed for applicable partner relationships. RSN supports long-term, including indefinite, record retention when required, subject to contractual, legal, and program requirements.

Integration capable

Designed to work with increasingly sophisticated partner systems.

Integration requirements are evaluated and implemented program by program. Capability does not imply a pre-existing connection to every external platform.

API

System connectivity

Support approved data, referral, status, and workflow exchanges through secure API methods.

SSO

Enterprise access

Support partner-specific identity and access-management requirements for authorized users.

EHR

Clinical workflow

Accommodate applicable referral, status, documentation, and handoff exchanges with EHR-related workflows.

EDI

Billing and claims

Support program-specific billing, claims, and related administrative integration requirements.

Different users. One coordinated record.

Information shaped around each responsibility.

Access is limited by organization and role so each user sees the information and functions appropriate to their responsibilities.

Referral sourceCreate and correct referrals, review acceptance or rejection, follow assignment and trip status, communicate with Aquila, and confirm completion

Dispatch and supervisionReview requirements, coordinate crews and vehicles, monitor active trips, manage exceptions, escalate concerns, and document resolution

Program administrationReview volume, response and completion metrics, documentation, audit history, trends, quality findings, and corrective actions

Build Nexus access around your referral and oversight workflow.

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