Results and experience

Experience measured in completed journeys—not broad claims.

Aquila’s transportation history is supported by documented operations, time-stamped milestones, receiving handoffs, program records, and cumulative service data.

18,400+ transportsCumulative Aquila transportation experience
Nearly 3.2M milesDocumented transportation miles
Since 2017Behavioral-health transportation experience
24/7/365Continuous operational coordination
Program profile 01

Statewide public behavioral-health transportation.

Program typeSecure transport and patient-watch supportOperating history2017–Present
Operating challenge

Move individuals safely across a large and varied service area.

Statewide transportation requires dependable coordination across urban, rural, and long-distance routes; changing facility availability; sensitive passenger needs; and documented transfers between authorized parties.

Aquila model

One controlled pathway from referral through handoff.

Centralized dispatch, assignment-specific staffing, purpose-matched vehicles, continuous communication, escalation procedures, and receiving confirmation support each movement.

Program controls

Reviewable activity at every stage.

Referral verification, time stamps, mileage, status changes, exceptions, incidents, notifications, and final disposition provide a documented operating record.

Evidence available for authorized reviewTransport records • mileage • handoff confirmation • incident documentation • training records • program reporting

Program-specific outcomes and client-identifying details are published only after verification and appropriate authorization.

Performance evidence

Measures tied to the partner’s actual operating priorities.

Targets are established by agreement and evaluated against the service model, geography, acuity, referral process, and baseline conditions.

AccessRequest acknowledgment, assignment time, geographic coverage, rural availability
ReliabilityETA accuracy, completed transports, cancellations, preventable delay
ContinuityDestination acceptance, confirmed handoffs, failed transitions, exception resolution
SafetyIncidents, injuries, escalations, complaints, corrective actions
DocumentationComplete milestones, mileage, reports, notifications, record timeliness
ReadinessTraining compliance, staffing, vehicle availability, credential status
Evidence before promotion

Case studies should withstand procurement review.

Aquila publishes quantified outcomes only when the source, date range, population, exclusions, and calculation method can be verified and appropriate client authorization has been obtained. This standard protects credibility and gives government and healthcare reviewers evidence they can evaluate.

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