Authorized Referrer
Approved organization, authority, and responsible contact.
What to expect
Clear steps. Calm coordination.
A predictable process connecting the referring partner, Aquila dispatch, the transport team, and the receiving destination.
Authorized referralReferral verified
Accepted destinationHandoff planned
Matched resourcesTeam and vehicle assigned
Confirmed completionArrival documented
Start prepared
Four essentials before assignment.
Complete information reduces delays and supports the appropriate transportation plan.
Confirmed Destination
Receiving contact, acceptance, timing, and arrival instructions.
Passenger Needs
Age, mobility, communication, behavior, and relevant risks.
Required Materials
Authorization, documents, approved belongings, and equipment.
The transportation journey
Connected from request through handoff.
Refer
Referral received
Dispatch reviews authority, locations, timing, contacts, and requested service.
Verify
Details confirmed
Pickup readiness and destination acceptance are confirmed before movement.
Assign
Resources matched
Personnel, vehicle configuration, route, and priority are matched to the need.
Pickup
Professional arrival
The specialist identifies themselves, coordinates with staff, and reviews material changes.
Transport
Journey monitored
The approved plan is followed with dispatch communication and exception management.
Handoff
Arrival confirmed
The receiving party accepts responsibility and required completion records are finalized.
At each transition
Know who is responsible.
Accurate information, lawful authority, passenger readiness, and required materials.
Resource assignment, professional movement, communication, and documentation.
Destination readiness, authorized handoff, and responsibility after arrival.
When plans change
Exceptions stay visible.
Dispatch coordinates the response and keeps authorized partners informed.
Timing or access issue
Revised timing and next actions are communicated.
Passenger will not participate
Calm engagement and authorized escalation—never action beyond the lawful role.
Medical or immediate safety concern
Stop safely, contact the appropriate emergency resource, and notify dispatch.
Service boundary
Specialty transport is non-emergency and non-ambulance.
Transport Specialists do not diagnose, medically monitor, or provide clinical treatment.
Another response is required when:
- There is an immediate threat to life
- Clinical assessment or monitoring is required
- Medical intervention may be needed in transit
- Authority or destination acceptance is absent
- The need exceeds the approved staffing or vehicle model
For an immediate emergency, call 911. Separate ambulance capabilities are available through Aquila Medical Services, a separately regulated legal entity.
Quick answers
Preparing for transportation.
Who may submit a transportation referral?
Requirements vary by jurisdiction and agreement. Many programs require an authorized facility, agency, court, clinician, case manager, crisis system, or law-enforcement referral.
Can belongings or equipment travel?
Approved items may accompany the passenger when properly prepared and within program and vehicle capabilities. Unapproved or unsafe items may delay transportation.
Will partners receive updates?
Authorized contacts receive ETA, delay, exception, and completion information according to program and privacy requirements.
What if the passenger’s condition changes?
Notify dispatch immediately. Aquila will reassess whether the transportation model remains appropriate; unstable or emergency conditions require the appropriate medical response.