Terms of Use

1. Acceptance of these terms

By accessing or using this website, you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use the website. Separate agreements govern ResponderShield Nexus access, contracted services, authorized referrals, and transportation operations.

2. Informational website only

Website content provides general information about potential capabilities and services. Availability, staffing, vehicles, geographic coverage, program features, response times, pricing, and service requirements may vary by jurisdiction, authorization, contract, passenger needs, and operating conditions. Nothing on this website constitutes a binding offer, service confirmation, medical advice, clinical assessment, legal advice, or guarantee of transportation.

A public inquiry does not create a provider-patient, carrier-passenger, fiduciary, or contractual relationship. Transportation is confirmed only through Aquila’s authorized intake and dispatch process.

3. Acceptable use

You agree not to:

• Use the website unlawfully, fraudulently, or to harm another person.
• Submit false, misleading, malicious, or unauthorized requests.
• Attempt to gain unauthorized access to systems, accounts, data, or networks.
• Interfere with website availability or introduce malware or harmful code.
• Scrape, copy, reverse engineer, or exploit website content except as permitted by law.
• Submit patient-specific, confidential, or protected health information through a general public form.

4. Authorized partner systems

ResponderShield Nexus and other authenticated systems are restricted to approved users. Access may be role-based, logged, monitored, suspended, or terminated. Portal users remain subject to their organization’s agreement, credentials rules, confidentiality duties, and applicable law.

5. Intellectual property

The website, branding, text, graphics, interfaces, software, photographs, and other content are owned by Aquila or used with permission and are protected by applicable intellectual-property laws. Aquila, ResponderShield Nexus, associated marks, and logos may not be used without written authorization. Limited viewing and printing for legitimate evaluation of Aquila services is permitted; no ownership rights are transferred.

6. Third-party links and services

Third-party links or services are provided for convenience. Aquila does not control and is not responsible for unaffiliated third-party content, availability, security, terms, or privacy practices.

7. Disclaimers

To the fullest extent permitted by law, the website and its content are provided “as is” and “as available.” Aquila disclaims warranties of uninterrupted availability, error-free operation, merchantability, fitness for a particular purpose, non-infringement, and accuracy or completeness. This section does not exclude warranties that cannot legally be excluded.

8. Limitation of liability

To the fullest extent permitted by law, Aquila and its affiliates, officers, employees, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of or inability to use the public website. Nothing in these terms limits liability that applicable law does not permit us to limit.

9. Indemnification

To the extent permitted by law, you agree to defend and indemnify Aquila from claims, losses, and reasonable costs arising from your unlawful misuse of the website, violation of these terms, or infringement of another person’s rights.

10. Changes and availability

We may update content or these terms and may modify or discontinue website functions without notice. The dates above identify the current terms. Continued use after an update constitutes acceptance of the revised terms.

11. Governing law and severability

These terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles. Any dispute concerning the public website will be brought in a court of competent jurisdiction in Denver, Colorado, except where applicable law requires otherwise. If a provision is unenforceable, the remaining provisions remain effective.

12. Contact